Return & Exchange

If you are not totally satisfied with your order, and the item is in unused condition with original packaging still intact, the item can be returned (excluding shipping costs) or exchanged within sixty (60) days of the shipping date(INTERNATIONAL ORDER ONLY),within (14) days of the shipping date(DOMESTIC ORDER ONLY)  If the returned item cannot be restocked due to appearing used, your request for a refund, exchange, or store credit will not be processed and the original item will be returned to you. 

* Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.

* If you are outside of the Singapore, please refer to our international policy located under the International Orders.

*We cannot take responsibility for items damaged or lost in the return transit.

 If your product (including products purchased from the One2World Authorised reseller ) is defective or has some other issue, please submit a warranty claim.

 

Please allow one week for your return to be fully processed and a refund / store credit / exchange to be issued.